What a free clarity call is for (and what it isn’t)

Reaching out for help with your relationship can feel like a big step. You may not be sure whether counselling is right for you, what kind of support you need, or even how to describe what is going on. That uncertainty is exactly what a free 30-minute clarity call is meant to help with.

It is a short conversation with a member of the Marriage Matters International team, before you book anything. Here is what it is for, and what it is not.

What it is for

A clarity call gives you space to explain, briefly, what is bringing you to counselling. You do not need a neat summary. You might begin with “I’m not really sure where to start,” and that is fine.

It is also a chance to ask your questions. You might want to know how sessions work, whether they can be virtual or in person, how long they last, or which member of the team might suit your situation. You can ask about practical things too, such as time zones or how booking and payment work.

Most of all, it helps you decide whether to go ahead, and what kind of support makes sense for you right now. If you are unsure whether you need couples counselling, individual support or pre-marital sessions, the call is a good place to think that through.

Who it is for

A clarity call can be useful for anyone thinking about support, including:

• couples who are married, engaged or dating
• people preparing for marriage
• individuals who want to understand their own relationship patterns
• someone whose partner is not ready to attend counselling yet

If you are unsure whether your situation “counts”, that is a good reason to book a call, not a reason to hold back.

You do not need to know exactly what is wrong before you ask for help.

What it is not

A clarity call is not a counselling session. Thirty minutes is not long enough to explore your relationship in depth, and it is not meant to be. If you find yourself sharing something painful, that is understandable, and it may be something to bring into a full session, where there is time to give it proper care.

It is not a commitment either. You are free to take time to think afterwards, talk it over with your partner, or decide that now is not the right moment.

And it is not an emergency service. If you or anyone else is in immediate danger, call your local emergency number.

How to get the most from it

It helps to think about a few things beforehand. What is the main thing you would like help with? Would you prefer sessions online, or in person in Lagos? Are you hoping to come as a couple, or on your own for now? What times usually work for you, bearing in mind any time difference?

You do not need firm answers. Even rough thoughts make the call more useful. It can also help to jot down your questions in advance, so they do not slip your mind once you are talking. Try to find somewhere quiet and private for it, especially if you would rather not be overheard at home or at work.

After the call

If you decide to go ahead, the next step is booking a session. Availability is confirmed first, and then payment instructions are sent. A standard session is one hour, and five-session packages are available at a saving if you would like to plan ahead.

If you decide to wait, that is fine too. The call is there to help you make a clear choice about what comes next, without pressure.